Account and data deletion

Request account deletion

Use this page to ask KnownAfrique to delete your account and eligible personal data. You can also request deletion from Settings when signed in.

Last updated
June 18, 2026
Applies to
Customer and lawyer accounts on web, Android, iOS, macOS, and Windows

We use your email and phone number to find the account and verify ownership where needed.

Eligible account data is deleted or de-identified after review.

Some records may be retained where required for payments, tax, fraud prevention, disputes, safety, legal obligations, or lawyer professional records.

Send a deletion request

We will confirm the request and contact you if we need to verify ownership.

What happens next

KnownAfrique records your request in a dedicated deletion queue reviewed by authorized administrators.

We check whether the email or phone number belongs to a customer or lawyer account. If we need more information to verify ownership, we will contact you using the details you provide.

After review, we delete or de-identify eligible personal data and record any legally required retention reason.

Data that may be retained

Consultation, payment, wallet, payout, dispute, tax, accounting, fraud-prevention, security, and lawyer professional records may need to be retained for a limited period.

Where retention is required, access is limited and the account is closed or de-identified where appropriate.

Need help?

You can also contact support@knownafrique.africa for help with account or data deletion requests.