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Privacy policy

This policy explains what personal information KnownAfrique collects, why we use it, who we share it with, and the choices available to you on our website and apps.

Last updated
October 1, 2026
Applies to
Customer and lawyer accounts on our website and apps

KnownAfrique processes account, contact, location, consultation, payment, notification, support, device, and security data to operate the platform.

Lawyer professional details are processed for verification, approval, discovery, customer matching, subscriptions, payouts, and compliance.

Consultation messages, documents, call metadata, recordings where enabled, and support attachments are treated as sensitive platform content.

Information may be shared with the customer or lawyer in your consultation, providers that help us deliver the service, and authorities where required.

Users can request access, correction, deletion, objection, restriction, portability, or in-app account deletion subject to legal, safety, accounting, dispute, and professional obligations.

1. Who This Policy Covers

This policy applies when you visit our website or use a KnownAfrique customer or lawyer account, including consultations, services on the go, payments, subscriptions, support, notifications, and calls.

KnownAfrique determines why and how most platform data is processed. Lawyers may also act as independent professional controllers for legal advice, case records, and professional obligations arising from their work with customers.

2. Personal Data We Collect

  • Account and identity data: your name, email, phone number if provided, country, account type, protected password records, verification and sign-in records, approval status, and account settings.
  • Lawyer verification data: practice number, law firm name, specialties, availability, approval review data, service offerings, subscription status, payout records, and professional profile information.
  • Consultation and service data: request details, legal topic, location context, matched parties, status history, prices, accept/decline actions, call links, chat messages, documents, media, and recordings where enabled.
  • Payment data: M-Pesa phone numbers, payment prompts, card payment references processed by Stripe, provider references, wallet ledger entries, subscription receipts, escrow state, refunds, reversals, payout records, and reconciliation metadata. Card payments are processed by Stripe, and KnownAfrique does not receive your full card number. KnownAfrique does not need your mobile money PIN.
  • Location and map data: approximate or precise location when you allow it, place labels, service areas, nearby-lawyer matching inputs, and map-search context.
  • Device and technical data: IP address, browser and device information, identifiers used to deliver app notifications, crash and error reports, connection details, usage-limit records, and security logs.
  • Support and communications data: case messages, attachments, feedback, notification preferences, email/SMS/push delivery metadata, and administrative notes needed to resolve issues.
  • Cookies and browser storage: information needed to keep you signed in, remember your appearance preferences, protect your account, and make the website work. Sign-in credentials held in secure cookies are not accessible to page scripts.

3. How We Collect Data

  • Directly from you when you register, sign in, request help, create a lawyer profile, upload documents, send chat/support messages, make payments, set availability, or change settings.
  • Automatically from your device, browser, app, calls, security systems, and confirmations from payment and notification providers.
  • From other platform users when a customer or lawyer interacts with you in a consultation, service request, message thread, payment flow, or support case.
  • From service providers such as payment processors, maps, messaging, storage, app stores, and infrastructure providers that support platform delivery.

4. Why We Use Data

  • To create and protect accounts, confirm your identity when you sign in, keep you signed in, and prevent unauthorized access.
  • To find available lawyers, arrange consultations and services on the go, use your selected location for matching, and help reconnect interrupted calls.
  • To process payments, subscriptions, escrow holds, refunds, reversals, receipts, wallet balances, lawyer payouts, provider callbacks, accounting, and fraud prevention.
  • To host documents, messages, media, recordings, support cases, and profile photos in a secure and recoverable way.
  • To send transactional notifications about security, consultations, calls, services, payments, support, lawyer approval, and policy changes.
  • To run and improve the service, investigate errors and incidents, understand usage, test quality, and prevent misuse.
  • To comply with law, professional requests, tax, accounting, court, regulator, law-enforcement, data-protection, app-store, and payment-provider obligations.

5. Legal Bases And Consent

Depending on the context, KnownAfrique processes personal data because it is needed to perform the platform agreement, because you consented, because processing is necessary for legitimate platform safety and operations, because we must comply with legal obligations, or because processing is needed to establish, exercise, or defend legal claims.

Where a platform feature asks for device permission, such as location, camera, microphone, photos, notifications, or files, you can control that permission through your device or browser settings. Some features will not work without the relevant permission.

6. Sharing And Recipients

  • Matched customers and lawyers receive the information needed to handle the consultation, service request, message thread, call, document exchange, payment context, or dispute.
  • Authorized KnownAfrique administrators and support staff may access limited data needed for safety, support, payments, lawyer approval, disputes, compliance, and platform operations.
  • Payment providers, including mobile money and card processors such as Stripe, may receive transaction details needed to initiate prompts, reconcile callbacks, prevent fraud, reverse payments, and complete payouts.
  • Service providers may process data to host our website and apps, store files, connect calls, deliver email, SMS and app notifications, provide maps, and help us diagnose problems.
  • App stores and operating-system providers may process device, install, purchase, notification, crash, or privacy disclosure data according to their own policies.
  • Regulators, courts, professional bodies, law enforcement, auditors, tax authorities, or payment schemes may receive data where required by law, professional rules, or valid process.
  • If KnownAfrique is involved in a merger, financing, reorganization, or sale, data may be transferred under confidentiality and continuity safeguards.
  • KnownAfrique does not sell personal data, and consultation content is not used for advertising.

7. International Transfers

KnownAfrique operates from Kenya and serves customers and lawyers in multiple countries. KnownAfrique and its service providers may process personal data in Kenya and in other countries. Where personal data is transferred internationally, KnownAfrique aims to use safeguards such as contractual protections, provider due diligence, access controls, encryption, data minimization, or consent where required.

8. Security

  • KnownAfrique protects data using measures such as encryption in transit, secure sign-in storage, restricted staff and user access, checks on uploaded files, usage limits, security logs, and monitoring.
  • No system is perfectly secure. Keep your device updated, protect your password, enable additional sign-in verification where available, and tell us promptly if you think someone has accessed your account.
  • Do not share mobile money PINs, passwords, classified information, or sensitive information that is not needed for your consultation.

9. Retention

KnownAfrique keeps personal data only as long as needed for the purposes described in this policy, including account operation, consultation continuity, legal and professional recordkeeping, payment reconciliation, tax and accounting, dispute handling, fraud prevention, security, backups, and compliance.

After an account deletion request is accepted, KnownAfrique deletes or de-identifies data that is no longer needed and limits retained records to the purposes that still require them.

Consultation, payment, payout, audit, security, dispute, tax, accounting, legal, and professional records may need to be retained for longer. Backups and logs may expire on separate operational schedules.

10. Your Choices And Rights

  • You can update your profile, notification preferences, and security settings, request account deletion, and manage app permissions through KnownAfrique or your device settings.
  • You may request access to personal data, correction of inaccurate data, deletion, objection to certain processing, restriction, portability, or information about processing.
  • Some rights may be limited by legal, professional, accounting, payment, fraud-prevention, security, or dispute obligations.
  • To exercise privacy rights, contact support@knownafrique.africa. You may also contact the relevant data-protection authority where applicable.

11. Account Deletion

If you created an account, you may request account deletion from Settings > Account > Delete account in supported web and native apps, or through support or privacy channels where the in-app route is not available.

Submitting a deletion request while signed in records your request and signs you out on that device. KnownAfrique may need to verify your identity, settle pending payments or payouts, resolve active consultations or disputes, and preserve records required for tax, accounting, fraud prevention, security, professional complaints, legal claims, or regulatory duties.

Once required checks are complete, KnownAfrique deletes or de-identifies account and profile data that is no longer needed. Retained records are limited to the purposes described in this policy and are protected by access controls.

Account deletion may close active sessions, remove profile visibility, disable notifications, and limit access to historical consultations, documents, receipts, messages, or recordings except where retention is legally or operationally required.

12. Children

KnownAfrique is intended for adults and authorized representatives. Minors should use the platform only through a parent, guardian, or legally authorized representative. If you believe a minor has created an account without appropriate authority, contact KnownAfrique.

13. Automated Matching And Decision Support

KnownAfrique may use rules and ranking signals such as location, availability, specialization, request status, service offering, approval state, and payment state to route requests or display options. KnownAfrique does not use these signals to replace a lawyer's professional judgment or guarantee a legal outcome.

14. Policy Updates And Contact

KnownAfrique may update this Privacy Policy as platform features, providers, laws, or security practices change. Material updates will be communicated through reasonable channels. For privacy questions, contact support@knownafrique.africa; for account or support questions, contact support@knownafrique.africa.